Shipping & Return Policy
SHIPPING
We ship to the contiguous US via UPS ground. Shipping from Clearwater, FL, most products reach anywhere else in FL the next day. Shipping to outside of Florida can take up to 6 business days. If you need to expedite shipping, please contact us to arrange details.
Refund policy
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. Special Order items may not be returned. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 12789 60th Street N. Clearwater, FL 33760 or product may need to go back to the manufacturer or distributor. Instructions will follow after filling out the (RMA) form. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to info@darkhorsemarine.com or write a letter to 12789 60th Street N. Clearwater, FL 33760
This document was last updated on December 3, 2020